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Helpdesku Easy Knowledge Base 2.0

Getting started

Concepts / Organization

Administration

Advanced editing

Quality management

Customization

Welcome to the

Easy Knowledge Base 2.0 Helpdesk

Getting started

• A look at the layout
• About Knowledge base 2.0
• Create articles
• Edit articles
• Link articles with tasks and projects

Concepts / Organization

• Books
• Categories
• Namespaces
• Redirects
• Search

Administration

• Blog
• Category manager
• Footer
• Namespace manager
• Navigation menus
• Page templates
• SMW queries
• SmartList

Advanced editing

• Attachments
• Diagrams (drawio)
• Inputbox
• Wikitext

Quality management

• Approvals
• Category check
• Expiry
• Page assignments
• Ratings and recommendations
• Read confirmation
• Reminders
• WikiExplorer

Customization

• Navigation menus/Personal menu
• Preferences